About Us

Mission Statement

‘To deliver life changing experiences in New Zealand and beyond’

The Team

NZET is owned by Adele Marsden and Ian Turner, a couple who are passionate and excited about sharing the New Zealand and Australian experience with visitors. Along with our Marketing & Operations Manager Vanessa Harmens and Tour Administrator, Dana Lawrence, we have a great team of dedicated and trained tour managers.

Adele Marsden – Managing Director

Adele’s excManaging Director - Adeleeptional people-skills and in-depth knowledge and experience of the travel industry form a sound basis for managing NZET. A Kiwi from Wellington, Adele worked for 15 years in the outbound tour operators industry based in London, becoming a tour manager and later operations supervisor and manager for Contiki Tours in Europe and Russia. Her role included selection and training of tour managers and drivers, and instilling a strong customer focus to ensure clients experienced a holiday that exceeded their expectations.

Adele’s strengths led to her promotion to operations director at the significantly larger sister company, Trafalgar Tours. She and her team of 10 managed nearly 300,000 passengers a year, with 300 coaches on the road at once – all great experience for her role at NZET.

Email: adele@nzet.com
Phone: +64 7 571 0796

Managing Director - IanIan Turner – Managing Director

Scottish-born Ian brings years of business experience to NZET. He qualified as a Chartered Accountant in England and became a partner in a London accountancy practice. After setting up his own practice he was appointed non-executive director of a London-based tour operator, advising that company during a period of exceptional growth. Ian also has a Teaching English as a Foreign Language (TEFL) qualification, and has worked in Rome and England as an English teacher.

Since settling with Adele in New Zealand, Ian’s other roles have included being treasurer of Tourism Bay of Plenty, President for the Tauranga Chamber of Commerce for 4 years and is currently Chairman of the Council of Bay of Plenty Polytechnic.

Email: ian@nzet.com
Phone: +64 7 571 0796

Marketing Manager - VanessaVanessa Harmens – Marketing & Operations Manager

After nine years living in Australia and the UK, where she worked as the E-Commerce Manager for VisitBritain, Vanessa returned to her New Zealand roots and joined NZET in 2008.

Vanessa manages the operations for our student tours and oversees NZET marketing. With her energy and fun loving nature, Vanessa fosters excellent relationships with New Zealand tourism operators, the New Zealand Education sector and local New Zealand high schools. With a passion for sport and travel, she also enjoys heading out on the road as a Tour Manager for our Special Interest groups and interacting with our customers from all around the world.

Email: vanessa@nzet.com
Phone: +64 7 571 0796

Dana Lawrence – Operations Assistant

From booking flights to packing the tour boxes, Dana is NZET’s ‘Girl Friday/Tour Administrator’. (Sometimes we get lucky and she brings us home baking too!)

Born and bred in the sunny Bay of Plenty, Dana has a background of hospitality and retail along with a Certificate in Small Business Management.

Keeping active and with a great love our beautiful country Dana likes to go out on the tours as a tour assistant. The South Island is her personal favourite for she recommends this to be an absolute MUST DO for all students!

Twilly – Office Mascot

Twilly likes long walks on the beach, lying in front of the office entrance to welcome our guests, and running away when let off her leash. Mum and Dad picked her up as a tiny, 10 week old pup and after eating better than we do, she has grown into quite the model. Beware if you are visiting NZET, Twilly will nibble your feet and sneak under the table to sit at your feet in meetings.

Click here to meet our Tour Managers